Ordering

1. Find your school under Shop ArgyleOnLine.
2. Select the products you require and click Add to Cart - make sure you measure your student beforehand to ensure you select the correct size.
3. Click the checkout button at the top right of the screen.
4. Login or continue as a guest. Review or enter your delivery address.
5. Choose your payment type (Credit/Debit Card, Account to Account, Invoice or WINZ Quote) and follow the instructions on screen.
6. Once you have completed your purchase an order confirmation will be emailed to you.
We do recommend creating an account to save you time from re-entering your details when you next order with us, but you can also checkout as a new customer/guest.
Click the login button at the top right of the page (desktop) or in the menu (mobile). Click "Forgotten password" then enter your email address and click "Reset Password". An email will be sent to you with a link to reset your password. If you are still having issues you can continue through the checkout as a new customer or guest with your existing email.
ArgyleOnLine is an online service only. We deliver direct to your nominated address from our warehouse. There are no pick up options available.
Most schools have a link to their school uniform policy at the top of the page outlining compulsory and optional items. If you are unable to locate this, please check the uniform policy with your school.
This depends on your laundry schedule. We recommend a minimum of 2-3 tops, 1-2 bottoms, 3 pairs of socks (if required) and 1 outerwear piece. It is easy to order more garments if they are needed.
The prices displayed on ArgyleOnLine are inclusive of GST.
Please continue to place your order and we will contact you with a delivery time frame. If you have ordered other items that are in stock, your order will be split and delivered as stock is available.
Please contact us as soon as possible to amend your order. If you would like to add an item, you will be charged via your original payment method if paid by credit card. If you paid via any other means, you will need to pay the difference by direct credit into our bank account.
Please contact us as soon as possible if you would like to cancel your order. Postage is non-refundable if your order has been dispatched.
Yes, the ArgyleOnLine team are on holiday from late December, returning early January. You can still place orders online during this time and deliveries will recommence in the new year. We strongly recommend placing your school uniform order as early as possible to beat the Back to School rush.

Sizing

Our garments are uniquely designed for your school and sizing may not match everyday clothes. Please check the size carefully before ordering online to make sure you get the size that fits you best.
If your child is outside of our stocked size range, they may qualify for a made to order garment in a smaller or larger standard size. The lead time is 4 to 6 weeks.
We do not make in-between sizes or garments to your specific measurements.
To apply, fill out this form and email it to aolhelp@argyleonline.co.nz
Yes, you can find more information about returns here.

Payment

Payment can be made by Credit/Debit Card (Visa or Master Card), Zip, Account2Account or direct credit into our bank account by selecting Invoice.
Account2Account offers an alternative to accepting credit cards online. It will direct you to your online banking system (ANZ, ASB, BNZ, Kiwibank, The Co-operative Bank, TSB or Westpac) to make a one-off online payment.
You can also request a WINZ quote/Invoice to apply for financial assistance.
Yes we accept Zip as an interest free payment option, minimum spend $30. Find out more information here
Yes our website is secure as shown by the padlock in the URL (SSL Secure Socket Layer). All credit card details are encrypted, and no credit card details are stored.
In order to complete a transaction using a credit or debit card, a cardholder may be asked to provide additional proof of identity, such as a password or other information known by the cardholder; this is otherwise know as 3D secure. If you have pop ups blocked on your browser or do not enter the password correctly, it may result in a failed authentication. In this case you will need to contact the bank that issued your card. This is because 3D Secure is taken as proof the true cardholder made the transaction, and therefore the risk for fraud ordinarily falls back to the card issuing bank.

Quotes & Financial Assistance

Complete an order online and select "WINZ quote" as your payment option.
You will then receive an email with your order confirmation. Print this out and take it to your nearest WINZ office for approval.
You must give WINZ the invoice number as a reference for payment .
No, you will need to generate a WINZ quote online. Take the quote to WINZ and they will pay us directly.
We recommend placing your uniform order online and taking the quote to WINZ at least 3 weeks prior to the date you need the uniform. Your order will be dispatched once payment has been cleared from WINZ. If your order has not been paid in full you will need to pay the difference.
You can generate a quote or invoice from the website by completing an order online and selecting your payment method as 'Invoice'. You will then receive an email with your order confirmation. Forward this to the organisation to make payment via direct credit (quoting our invoice number as a reference). Your order will be dispatched once payment has been cleared. If your order has not been paid in full you will need to pay the difference.

Shipping

Shipping is charged at a flat rate of $6 for the greater Auckland region & Waikato schools and $9 for Northland, Lower North Island. the South Island schools and the Argyle Core Range. The appropriate shipping costs are automatically added to the checkout.
Please allow 3 to 5 working days to receive your order on receipt of payment.
Quoted delivery times are estimates only; we cannot be responsible for delays due to causes beyond our control.
Being an online service only we do not have any pick up options available.
Why is my address not showing up?
1) Please check your address for any typos or errors.
2) Please try using letters for a unit or flat instead of a number e.g. 1/17 Wall Place should be A/17 Wall Place
3) For Auckland addresses, please use your pre-Super City council area as your suburb e.g.
• North Shore
• Waitakere
• Papakura
• Manukau
Once your order is dispatched you will receive an email with a link to your tracking details. If you have an account with us you can check the status of your order by logging in and going to "My Details" and "My Transactions".
If you have NOT received an email with your tracking number, please contact us as soon as possible to amend your delivery address. If your order has been dispatched, you will need to contact your local NZ Courier branch.
No, we are unable to do this on our system.
Please allow at least 3 to 5 working days for delivery from receipt of payment. If you have received a Dispatch Confirmation email you can check the status of your parcel by clicking 'Track Order'. If your parcel has been lost or damaged please contact us to arrange a replacement.
We pay for the fatest service possible with our courier provider. This is 1 day for the North Island and 2 days for the South Island.
No, we do not deliver to PO boxes.

Returns

You may return your item(s) to us within 14 days of receipt for an exchange or refund. Items can be tried on for size but must be returned in their original condition. Damaged, worn, washed or altered garments will not be exchanged, credited or refunded.
Shipping costs of returning your item(s) will be at your own expense unless an item is faulty; in this case please contact us to arrange return postage to Argyle. The new exchange/replacement garments are couriered to you at Argyle's cost.
You can return your item(s) for a refund within 14 days of receipt as long as the item(s) is in original condition. Refunds are paid back via the original payment method at the original purchase price. If your order was paid by WINZ, please provide your WINZ client number. Please allow up to 5 working days for your refund to appear in your account.

Fill out the returns form (you will find this at the bottom of the invoice you received with your order - contact us if you need another copy). Or you can write your invoice number and instructions on a sheet of paper and include this with your return.

Re-use your courier bag by turning it inside out. Postage can be ordered online from NZ Post. We recommend sending your parcel via Courier so we can receive your parcel directly at our warehouse the next working day. Economy parcels may take up to 10 working days to arrive as they are delivered to our PO Box. Never send your parcel without tracking in the event it gets lost.

If you are sending your parcel via Courier, address it to:
Argyle Schoolwear
8 Hugo Johnston Drive
Penrose
Auckland 1061

If you are sending your parcel via Economy, address it to:
Argyle Schoolwear
PO Box 13-213
Onehunga
Auckland 1643

Alternatively, if you are in Auckland, you can drop your parcel in the return box just inside our office Monday to Friday 8.30am to 5pm (excluding public holidays).

Please contact us with your invoice number to request a new returns form. Or you can write your invoice number and instructions on a sheet of paper and include this with your return.
Yes, please clearly state what item/s and size you would like on your returns form. If you would like to add an item, you will be charged via your original payment method if paid by credit card. If you paid via any other means, you will need to pay the difference by direct credit into our bank account.
If your parcel was couriered it may take up to 1 to 2 working days to arrive. If your parcel was posted it can take an average of 8-10 working days to arrive. Please check the tracking number before contacting us. Once your return has been received, we have a 3 to 5 working day turnaround. You will receive an updated order confirmation once your return has been processed and a track and trace number once your return has been dispatched.
As soon as you discover a fault, please email aolhelp@argyleonline.co.nz with a photo, description and your invoice number. We willl then assess whether a repair or replacement is required.